TECHNICAL SUPPORT

CHOOSE A GAME

Filters
gameReset
Apply
Filters
  1. What platforms can I play Creatures of Ava on?:
    • Windows
     
  2. What are the minimal requirements for Creatures of Ava?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64-bit
    • AMD Ryzen 5 3600 (6 core with 3,5 GHz) or Intel i5-10400F (6 core with 2,9 GHz)
    • Memory: 16 GB RAM
    • Graphics: Radeon RX580 (8GB) or Nvidia GTX 1660 (6GB)
    • DirectX: Version 12
    • Storage: 10 GB available space
    • Additional Notes: SSD (Preferred), HDD (Supported). Ultrawide screen supported. Please be aware that listed system requirements are temporal and may change before the release of the game
     
  3. TROUBLESHOOTING FOR CRASHES:
      Change in-game settings
      • Please, make sure to install the game on an SSD drive, not an HDD drive
      • Limit your Frame Rate to 20, 30 or 60 (try every combination)
      • Enable Vertical Sync (V-Sync)
      • Change Screen Mode to Windowed
      • Change Upscaling from FSR to TSR or, if the change will not help, Disable it
      • Disable DLSS Frame Generation
      • Lower Resolution Scale
      • Turn off Motion Blur
      • Set Global Quality to low
      • Turn off Lumen
      • Set Foliage, Shadow, Texture, and Visual Effects to low
      • Set View Distance to Near
      Make sure you are not overclocking your PC
        Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
      Delete Config Folder
        Config Folder can be found here:
        C:\Users\***YOUR USERNAME***\AppData\Local\CreaturesOfAva\Saved
      Make sure the right GPU is set
        If you have integrated GPU in addition to your gaming GPU (which is the case in most laptops) please, check if the game is running using the right Graphics Card. You can see which GPU you have set in the in-game setting in the GRAPHICS options above the menu.
        How to manually set the preferred GPU on The Creatures of Ava
        • Select the Start button, then select Settings
        • In Settings, select System > Display > Graphics
        • Under Custom Options for apps, and under Add App select Classic App and then Browse
        • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\Ava, select the CreaturesOfAva.exe and press Add
        • Once you add it, click on Creatures Of Ava App and then select Options
        • In Graphics preference, select High performance
        • Select Save
        • Restart the game
        If you are unable to find CreaturesOfAva.exe under C:\Program Files (x86)\Steam\steamapps\common\Ava then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
        If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
        • Select the Start button, and type in Nvidia Control Panel. Then open the App
        • Under 3D Settings go to Manage 3D settings
        • Open the Program Settings tab
        • Add Creatures Of Ava from the drop-down menu
        • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
        • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
        • in the lower-right corner select Apply
      Please make sure you have installed the latest Codec Pack
        One of the places where you can find them is HERE
      Repair Visual C++ Redistributables
      • Go to Apps & features in Windows (Start Menu → Settings → Apps)
      • Under Apps & features find the apps “Microsoft C++ Redistributable ”
      • Select the latest Year you see and click Modify
      • A dialog will appear, giving you the option to Repair
      • Click Repair and then allow the process to complete
      • Repeat steps 3 → 6 for each installation you see going back to version 2012
      Disable game optimization
      • Click on Search and type GeForce experience
      • Click on the Gear icon
      • From the left pane select Games
      • Remove the checkmark beside Automatically optimize newly added games
      Modify the Launch Options
      • Open the Steam app
      • Click Library, go to the game right-click on it and click Properties
      • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
      • Click OK to save the changes
      • Click Close to close the Properties window
      Increase your Virtual Memory
        How to Increase Virtual Memory Windows 11:
        • Open the Start menu type in Advanced system settings and press Enter
        • In the System Properties window go to the Advanced tab
        • Under the Performance section, click the Settings button
        • Click the Advanced tab in the Performance Options window
        • Under the Virtual memory section, click the Change button
        • Uncheck the Automatically manage paging files size for all drives
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
        How to Increase Virtual Memory Windows 10:
        • Open Settings
        • Go to System
        • Go to About
        • Go to the Advanced system settings option under the Related settings section
        • Go to the Advanced tab
        • Go to the Settings button under the Performance section
        • Go to the Advanced tab
        • Click the Change button under the Virtual memory section
        • Uncheck the Automatically manage paging files size for all drives option
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
     
  4. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  5. Where can I find my save files?:
    Your saves can be found in the following folder:
    • C:\Users\***YOUR USERNAME***\AppData\Local\CreaturesOfAva\Saved\SaveGames
     
  6. How can I verify files in Steam?:
      Steam official link:
    Here
     
  7. How can I update my GPU drivers?:
     
  8. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  1. What platforms Frostpunk 2 will be available on?:
    • Windows
     
  2. What are the minimal requirements for Frostpunk 2?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10/11 (64-bit)
    • Processor: AMD Ryzen 5 / Intel Core i5 2.5 GHz
    • Memory:8 GB RAM
    • Graphics:AMD RX 550 4 GB VRAM / NVIDIA GTX 1050Ti 4 GB VRAM / INTEL ARC A310 4GB VRAM
    • DirectX:Version 12
    • Storage:30 GB available space
    • Additional Notes: SSD required. Requirements are applicable for the beta in April and might change before the game’s full release
     
  3. Ultra Widescreen Support:
    Widescreen resolutions is supported.
     
  4. ERROR “DX12 IS NOT SUPPORTED ON YOUR SYSTEM. TRY RUNNING WITHOUT THE -DX12 OR -D3D12 COMMAND LINE ARGUMENT.”:
      This error pops up either when your Windows is not up to date, your GPU drivers are not up to date, your GPU and/or CPU is below the minimal requirements to run Frostpunk 2, or when your PC is trying to run the game using your integrated graphics card.
      • Please make sure your Windows is updated
      • Make sure the right GPU is set
      How to manually set the preferred GPU on Frostpunk 2
      • Select the Start button, then select Settings
      • In Settings, select System > Display > Graphics
      • Under Custom Options for apps, and under Add App select Classic App and then Browse
      • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\Frostpunk2, select the Frostpunk2.exe and press Add
      • Once you add it, click on Frostpunk2 App and then select Options
      • In Graphics preference, select High performance
      • Select Save
      • Restart the game
        If you are unable to find The Frostpunk2.exe under C:\Program Files (x86)\Steam\steamapps\common\Frostpunk2 then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
      If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
      • Select the Start button, and type in Nvidia Control Panel. Then open the App
      • Under 3D Settings go to Manage 3D settings
      • Open the Program Settings tab
      • Add Frostpunk2 from the drop-down menu
      • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
      • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
      • in the lower-right corner select Apply
      Update the graphics driver
     
  5. TROUBLESHOOTING FOR CRASHES:
      Change in-game settings
      • Please, make sure to install the game on an SSD drive, not an HDD drive
      • Lower in-game graphical settings
      • Limit your FPS to 30, 45 or 60
      • Change Upscaling method or, if the change will not help, Disable it
      • Change Upscaling Quality to Performance
      • Disable Frame Generation
      • Enable Vertical Sync (V-Sync)
      • Change Screen Mode to Windowed
      Delete Config folder
        Config Folder can be found here:
      • C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved
      Delete AppData folder
        Folder can be found here:
      • C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios
        • Please note that this will delete your local save files
      Make sure you are not overclocking your PC
        Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
      Make sure the right GPU is set
        How to manually set the preferred GPU on Frostpunk 2
        • Select the Start button, then select Settings
        • In Settings, select System > Display > Graphics
        • Under Custom Options for apps, and under Add App select Classic App and then Browse
        • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\Frostpunk2, select the Frostpunk2.exe and press Add
        • Once you add it, click on Frostpunk2 App and then select Options
        • In Graphics preference, select High performance
        • Select Save
        • Restart the game
        If you are unable to find The Frostpunk2.exe under C:\Program Files (x86)\Steam\steamapps\common\Frostpunk2 then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
        If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
        • Select the Start button, and type in Nvidia Control Panel. Then open the App
        • Under 3D Settings go to Manage 3D settings
        • Open the Program Settings tab
        • Add Frostpunk2 from the drop-down menu
        • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
        • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
        • in the lower-right corner select Apply
      Please make sure you have installed the latest Codec Pack
        One of the places where you can find them is HERE
      Repair Visual C++ Redistributables
      • Go to Apps & features in Windows (Start Menu → Settings → Apps)
      • Under Apps & features find the apps “Microsoft C++ Redistributable ”
      • Select the latest Year you see and click Modify
      • A dialog will appear, giving you the option to Repair
      • Click Repair and then allow the process to complete
      • Repeat steps 3 → 6 for each installation you see going back to version 2012
      Disable game optimization
      • Click on Search and type GeForce experience
      • Click on the Gear icon
      • From the left pane select Games
      • Remove the checkmark beside Automatically optimize newly added games
      Modify the Launch Options
      • Open the Steam app
      • Click Library, go to the game right-click on it and click Properties
      • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
      • Click OK to save the changes
      • Click Close to close the Properties window
      Increase your Virtual Memory
        How to Increase Virtual Memory Windows 11:
        • Open the Start menu type in Advanced system settings and press Enter
        • In the System Properties window go to the Advanced tab
        • Under the Performance section, click the Settings button
        • Click the Advanced tab in the Performance Options window
        • Under the Virtual memory section, click the Change button
        • Uncheck the Automatically manage paging files size for all drives
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
        How to Increase Virtual Memory Windows 10:
        • Open Settings
        • Go to System
        • Go to About
        • Go to the Advanced system settings option under the Related settings section
        • Go to the Advanced tab
        • Go to the Settings button under the Performance section
        • Go to the Advanced tab
        • Click the Change button under the Virtual memory section
        • Uncheck the Automatically manage paging files size for all drives option
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
     
  6. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  7. Where can I find my save files?:
      Your saves can be found in the following folders:
      • Steam version: C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2\Steam\Saved\
      • MS Store version: C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\Frostpunk2\MS\Saved\SaveGames
     
  8. How can I verify files in Steam?:
      Steam official link: Here
     
  9. How can I verify files in Xbox App?:
      Microsoft Official link: Here
     
  10. How can I update my GPU drivers?:
     
  11. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  1. What platforms The Alters will be available on?:
    • Windows
     
  2. What are the minimal requirements for The Alters?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10/11 (64-bit)
    • Processor: 4-core CPU
    • Memory:16 GB RAM
    • Graphics:AMD Radeon RX 6500, nVidia GeForce GTX 1060
    • DirectX:Version 12
    • Storage:20 GB available space
    • Additional Notes: SSD required. Requirements are applicable for the beta and might change before the game’s full release
     
  3. TROUBLESHOOTING FOR CRASHES:
      Change in-game settings
      • Please, make sure to install the game on an SSD drive, not an HDD drive
      • Lower in-game graphical settings
      • Limit your FPS to 30 or 60
      • Change Upscaling from FSR to TSR or, if the change will not help, Disable it
      • Enable Vertical Sync (V-Sync)
      • Change Screen Mode to Windowed
      Make sure you are not overclocking your PC
          Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
      Delete Config Folder
          Config Folder can be found here:
          C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\TheAltersDemo\Steam\Saved
      Make sure the right GPU is set
          How to manually set the preferred GPU on The Alters
          • Select the Start button, then select Settings
          • In Settings, select System > Display > Graphics
          • Under Custom Options for apps, and under Add App select Classic App and then Browse
          • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Alters Demo, select the TheAlters.exe and press Add
          • Once you add it, click on The Alters App and then select Options
          • In Graphics preference, select High performance
          • Select Save
          • Restart the game
          If you are unable to find TheAlters.exe under C:\Program Files (x86)\Steam\steamapps\common\The Alters Demo, then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
          If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
          • Select the Start button, and type in Nvidia Control Panel. Then open the App
          • Under 3D Settings go to Manage 3D settings
          • Open the Program Settings tab
          • Add The Alters Demo from the drop-down menu
          • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
          • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
          • in the lower-right corner select Apply
        Please make sure you have installed the latest Codec Pack
          One of the places where you can find them is
        HERE
      Repair Visual C++ Redistributables
      • Go to Apps & features in Windows (Start Menu → Settings → Apps)
      • Under Apps & features find the apps “Microsoft C++ Redistributable ”
      • Select the latest Year you see and click Modify
      • A dialog will appear, giving you the option to Repair
      • Click Repair and then allow the process to complete
      • Repeat steps 3 → 6 for each installation you see going back to version 2012
      Disable game optimization
      • Click on Search and type GeForce experience
      • Click on the Gear icon
      • From the left pane select Games
      • Remove the checkmark beside Automatically optimize newly added games
      Modify the Launch Options
      • Open the Steam app
      • Click Library, go to the game right-click on it and click Properties
      • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
      • Click OK to save the changes
      • Click Close to close the Properties window
      Increase your Virtual Memory
        How to Increase Virtual Memory Windows 11:
        • Open the Start menu type in Advanced system settings and press Enter
        • In the System Properties window go to the Advanced tab
        • Under the Performance section, click the Settings button
        • Click the Advanced tab in the Performance Options window
        • Under the Virtual memory section, click the Change button
        • Uncheck the Automatically manage paging files size for all drives
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
        How to Increase Virtual Memory Windows 10:
        • Open Settings
        • Go to System
        • Go to About
        • Go to the Advanced system settings option under the Related settings section
        • Go to the Advanced tab
        • Go to the Settings button under the Performance section
        • Go to the Advanced tab
        • Click the Change button under the Virtual memory section
        • Uncheck the Automatically manage paging files size for all drives option
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
     
  4. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  5. Where can I find my save files?:
    Your saves can be found in the following folder:
    • C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\TheAltersDemo\Steam\Saved
     
  6. How can I verify files in Steam?:
      Steam official link:
    Here
     
  7. How can I update my GPU drivers?:
     
  8. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  1. What platforms INDIKA is available on?:
    • Windows
     
  2. What are the minimal requirements for INDIKA?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 (64-bit)
    • Processor: AMD Ryzen 5 3600 (6 core with 3,5 Ghz) or Intel i5-10400F (6 core with 2,9 Ghz)
    • Memory: 16 GB RAM
    • Graphics: Radeon RX580 (8GB) or Nvidia GTX 1660 (6GB) or Intel Arc A750 (8GB)
    • DirectX: Version 11
    • Storage: 50 GB available space
    • Additional Notes: SSD (Preferred), HDD (Supported). Framerate might drop in graphics-intensive scenes. Ultrawide screen supported
     
  3. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  4. Basic Troubleshooting:
      Change in-game settings
      • Please, make sure to install the game on an SSD drive, not an HDD drive if possible
      • Set Graphics Quality to Performance
      • Set Temporal Upsampling to Performance
      • Limit your FPS to 30
      • Set Motion Blur to off
      • Enable Vertical Sync (V-Sync)
      • Change Screen Mode to Windowed
      • Lower resolution
      Make sure you are not overclocking your PC
        Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
      Make sure the right GPU is set
        How to manually set the preferred GPU on INDIKA
        • Select the Start button, then select Settings
        • In Settings, select System > Display > Graphics
        • Under Custom Options for apps, and under Add App select Classic App and then Browse
        • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\INDIKA, select the Indika.exe and press Add
        • Once you add it, click on INDIKA App and then select Options
        • In Graphics preference, select High performance
        • Select Save
        • Restart the game
        If you are unable to find The Indika.exe under C:\Program Files (x86)\Steam\steamapps\common\INDIKA then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
        If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
        • Select the Start button, and type in Nvidia Control Panel. Then open the App
        • Under 3D Settings go to Manage 3D settings
        • Open the Program Settings tab
        • Add INDIKA from the drop-down menu
        • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
        • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
        • in the lower-right corner select Apply
      Please make sure you have installed the latest Codec Pack
        One of the places where you can find them is HERE
      Repair Visual C++ Redistributables
      • Go to Apps & features in Windows (Start Menu → Settings → Apps)
      • Under Apps & features find the apps “Microsoft C++ Redistributable ”
      • Select the latest Year you see and click Modify
      • A dialog will appear, giving you the option to Repair
      • Click Repair and then allow the process to complete
      • Repeat steps 3 → 6 for each installation you see going back to version 2012
      Disable game optimization
      • Click on Search and type GeForce experience
      • Click on the Gear icon
      • From the left pane select Games
      • Remove the checkmark beside Automatically optimize newly added games
      Increase your Virtual Memory
        How to Increase Virtual Memory Windows 11:
        • Open the Start menu type in Advanced system settings and press Enter
        • In the System Properties window go to the Advanced tab
        • Under the Performance section, click the Settings button
        • Click the Advanced tab in the Performance Options window
        • Under the Virtual memory section, click the Change button
        • Uncheck the Automatically manage paging files size for all drives
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
        How to Increase Virtual Memory Windows 10:
        • Open Settings
        • Go to System
        • Go to About
        • Go to the Advanced system settings option under the Related settings section
        • Go to the Advanced tab
        • Go to the Settings button under the Performance section
        • Go to the Advanced tab
        • Click the Change button under the Virtual memory section
        • Uncheck the Automatically manage paging files size for all drives option
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
     
  5. Where can I find my save files?:
      Your saves can be found in the following folders:
      • Steam/GOG version: C:\Users\user_name\AppData\Local\INDIKA\Saved\SaveGames
     
  6. How can I verify files in Steam?:
      Steam official link: Here
     
  7. How can I verify files in GOG?:
      GOG official link: Here
     
  8. How can I update my GPU drivers?:
     
  9. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  1. What platforms The Thaumaturge is available on?:
    • Windows
     
  2. What are the minimal requirements for The Thaumaturge?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 (64-bit)
    • Processor: AMD Ryzen 5 3600 (6 core with 3,5 Ghz) or Intel i5-10400F (6 core with 2,9 Ghz)
    • Memory: 16 GB RAM
    • Graphics: Radeon RX580 (8GB), Nvidia GTX 1070 (8GB) or Intel Arc A750 (8GB)
    • DirectX: Version 12
    • Storage: 25 GB available space
    • Additional Notes: SSD (Recommended), HDD (Supported). Framerate might drop in graphics-intensive scenes. Ultrawide screen supported.
     
  3. Ultra Widescreen Support:
    The Thaumaturge fully supports widescreen and ultra widescreen resolutions.
     
  4. ERROR “DX12 IS NOT SUPPORTED ON YOUR SYSTEM. TRY RUNNING WITHOUT THE -DX12 OR -D3D12 COMMAND LINE ARGUMENT.”:
      This error pops up either when your Windows is not up to date, your GPU is below the minimal requirements to run the Thaumaturge, or when your PC is trying to run the game using your integrated graphics.
      • Please make sure your Windows is updated
      • Make sure the right GPU is set
      How to manually set the preferred GPU on The Thaumaturge
      • Select the Start button, then select Settings
      • In Settings, select System > Display > Graphics
      • Under Custom Options for apps, and under Add App select Classic App and then Browse
      • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge, select the Thaumaturge.exe and press Add
      • Once you add it, click on The Thaumaturge App and then select Options
      • In Graphics preference, select High performance
      • Select Save
      • Restart the game
        If you are unable to find The Thaumaturge.exe under C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
      If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
      • Select the Start button, and type in Nvidia Control Panel. Then open the App
      • Under 3D Settings go to Manage 3D settings
      • Open the Program Settings tab
      • Add The Thaumaturge from the drop-down menu
      • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
      • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
      • in the lower-right corner select Apply
      Update the graphics driver
     
  5. TROUBLESHOOTING FOR CRASHES:
      Change in-game settings
      • Limit your FPS to 75 or 60
      • Make sure the right GPU is set
      • Change Resolution scaling to the one that fits your GPU the most
      • Disable Frame Generation
      • Turn off Nvidia Reflex
      • Enable Vertical Sync (V-Sync)
      • Change Screen Mode to Windowed
      Make sure you are not overclocking your PC
        Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
      Make sure the right GPU is set
        How to manually set the preferred GPU on The Thaumaturge:
        • Select the Start button, then select Settings
        • In Settings, select System > Display > Graphics
        • Under Custom Options for apps, and under Add App select Classic App and then Browse
        • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge, select the Thaumaturge.exe and press Add
        • Once you add it, click on The Thaumaturge App and then select Options
        • In Graphics preference, select High performance
        • Select Save
        • Restart the game
        If you are unable to find The Thaumaturge.exe under C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
        If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel:
        • Select the Start button, and type in Nvidia Control Panel. Then open the App
        • Under 3D Settings go to Manage 3D settings
        • Open the Program Settings tab
        • Add The Thaumaturge from the drop-down menu
        • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
        • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
        • in the lower-right corner select Apply
      Please make sure you have installed the latest Codec Pack
        One of the places where you can find them is HERE
      Repair Visual C++ Redistributables
      • Go to Apps & features in Windows (Start Menu → Settings → Apps)
      • Under Apps & features find the apps “Microsoft C++ Redistributable ”
      • Select the latest Year you see and click Modify
      • A dialog will appear, giving you the option to Repair
      • Click Repair and then allow the process to complete
      • Repeat steps 3 → 6 for each installation you see going back to version 2012
      Disable game optimization
      • Click on Search and type GeForce experience
      • Click on the Gear icon
      • From the left pane select Games
      • Remove the checkmark beside Automatically optimize newly added games
      Modify the Launch Options
      • Open the Steam app
      • Click Library, go to the game right-click on it and click Properties
      • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
      • Click OK to save the changes
      • Click Close to close the Properties window
      Increase your Virtual Memory
        How to Increase Virtual Memory Windows 11:
        • Open the Start menu type in Advanced system settings and press Enter
        • In the System Properties window go to the Advanced tab
        • Under the Performance section, click the Settings button
        • Click the Advanced tab in the Performance Options window
        • Under the Virtual memory section, click the Change button
        • Uncheck the Automatically manage paging files size for all drives
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
        How to Increase Virtual Memory Windows 10:
        • Open Settings
        • Go to System
        • Go to About
        • Go to the Advanced system settings option under the Related settings section
        • Go to the Advanced tab
        • Go to the Settings button under the Performance section
        • Go to the Advanced tab
        • Click the Change button under the Virtual memory section
        • Uncheck the Automatically manage paging files size for all drives option
        • Select the Custom Size option
        • Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
        • Click the Set button
        • Click the OK button
        • Click the OK button again
        • Restart your device
     
  6. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  7. Where can I find my save files?:
      Your saves can be found in the following folders:
      • Steam/GOG/Epic version: C:\Users\user_name\AppData\Local\TheThaumaturge\Saved\SaveGames
     
  8. How can I verify files in Steam?:
      Steam official link: Here
     
  9. How can I verify files in GOG?:
      GOG official link: Here
     
  10. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  11. How can I update my GPU drivers?:
     
  12. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  1. What platforms The Invincible is available on?:
    • Windows
    • PlayStation 5
    • Xbox Series X/S
     
  2. What are the minimal requirements for The Invincible?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 (64-bit)
    • Processor: AMD Ryzen 5 3600 (6 core with 3,5 Ghz) or Intel i5-10400F (6 core with 2,9 Ghz)
    • Memory: 8 GB RAM
    • Graphics: AMD R7 260x (2GB) or Nvidia GTX 760 (2GB)
    • DirectX: Version 12
    • Storage: 40 GB available space
    • Additional Notes: SSD (Preferred), HDD (Supported). Framerate might drop in graphics-intensive scenes.
     
  3. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  4. Where can I find my save files?:
      Your saves can be found in the following folders:
    • Steam/GOG version: C:\Users\user_name\AppData\Local\TheInvincible\Saved\SaveGames
     
  5. How to create a Log?:
    • After the issue happens press Ctrl + C
    • Minimize the game
    • Open Notepad
    • Press Ctrl + V
    • Save the file
     
  6. How to increase your Virtual Memory?:
      Please follow steps in the link provided Here
     
  7. How can I verify files in Steam?:
      Steam official link: Here
     
  8. How can I verify files in GOG?:
      GOG official link: Here
     
  9. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  10. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  11. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  12. Where can I find the screenshots I took in The Invincible photo mode?:
      You should be able to find your screenshots here (if you downloaded the game to C Drive):
    • C:\Users\username\AppData\Local\TheInvincible\Saved\Screenshots\WindowsNoEditor
     
  1. What platforms can I play Frostpunk on?:
    • Windows
    • Mac OS X
    • PlayStation 4
    • Xbox One
     
  2. What are the minimal requirements for Frostpunk?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 7/8/10 64-bit
    • Processor: 3.2 GHz Dual Core Processor
    • Memory: 4 GB RAM
    • Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
    • DirectX: Version 11
    • Storage: 8 GB available space
    • Sound Card: DirectX compatible
    • Additional Notes: Please make sure that you have the latest VC package installed, and – if you’re using Windows 7 or 8 – that you have the KB4019990 update applied.
    MacOS:
    • OS: macOS 10.15
    • Processor: 2.6GHz Intel Core i7
    • Memory: 16 GB RAM
    • Graphics: 4GB AMD Radeon Pro 5300M, Radeon Pro 560X or better
    • Storage: 10 GB available space
    The game is supported on the following Macs:
    • All 16” MacBook Pros released since 2019
    • All 21.5” iMacs released since 2019
    • All 27” iMacs released since 2019
    • All 27″ iMac Pros released since Late 2017
    • All Mac Pros released since 2019
    Supported GPUs:
    • AMD Radeon Pro 5300M/5500M/5600M
    • AMD Radeon Pro 560X/570X/575X/580X
    • AMD Radeon Pro Vega 48/56/64/64X
    • AMD Radeon Pro Vega II/Vega II Duo
     
  3. If the game refuses to launch, please do the following:
    • If you have Razer Chroma SDK, Razer Synapse or Roccat Mouse Driver (v1.20 or above) installed on your PC, please uninstall it – these third-party apps have been causing problems with multiple games recently and we know it’s preventing Frostpunk from launching;
    • Reinstall the game
    • Increase the amount of virtual memory – please scroll down for more information
    • Verify games files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using the custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay (If you run the game on Steam)
    • Be sure to launch the game as the administrator
     
  4. How to increase your Virtual Memory?:
      Please follow steps in the link provided Here
     
  5. How can I verify files in Steam?:
      Steam official link: Here
     
  6. How can I verify files in GOG?:
      GOG official link: Here
     
  7. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  8. How can I update my GPU drivers?:
      First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  9. Screen resolutions issue – manual solution:
    Some time after the launch of the game, we have started receiving reports that the game was launching in resolutions that were unsupported by users’ displays – we’ve fixed it to our best knowledge, but, it’s not humanly possible to test it on each and every hardware configuration. So if you – for some strange reason – still encounter this problem, do not despair, we have a manual solution for you:
    • We’ve added a special file to the game’s folder. It is called “GfxConfig.ini”
    • You can open it using Notepad – that’s easy!
    • Then you can change some setting by yourself – like Quality (Low – Very High), VSync, resolution, windowed mode/fullscreen
    • For these settings to work – you have to launch the game with -gfxconfig parameter (find instructions on how to do that below)
    • When you launch the game – you can change in-game settings as you please
    • However, whenever you launch the game again with -gfxconfig parameter – it will reset to settings from the GfxConfig.ini file
    • If you remove the -gfxconfig parameter – game will launch with the settings that you’ve selected in-game
    So we suspect that most of you are going to:
    • Set windowed mode with a low resolution (800×600) set in GfxConfig.ini
    • Launch the game with -gfxconfig parameter
    • Change the settings to desired ones
    • Quit the game
    • Remove the -gfxconfig and launch the game without it from now on
    How do I add -gfxconfig parameter (Steam)?:
    • Right-click on Frostpunk in your Steam library
    • Navigate to the “Local files” tab and click on “Browse Local Files…”
    • New explorer window with the game files will open, please find “Frostpunk.exe” in the folder
    • Create a shortcut to the application in the very same folder
    • Right-click on the newly-created shortcut, select “Properties”
    • In the “Target” line, add “ -gfxconfig” at the very end of the path (without the inverted commas but with the space before the dash character)
    • Apply the changes
    • Launch the game using the newly-created and edited shortcut
     
  10. My game works too slow and I have a killer PC, what should I do?:
    While we have done a lot to optimize the game and the process is nowhere near completion (we gained a lot of optimization experience while developing the console version Frostpunk), we know that some of you encounter issues with framerate despite launching the game on machines that should handle it without any sign of trouble. These inconveniences usually happen on powerful gaming rigs that have been overclocked – please revert the CPU clock values to stock ones, it should help, even if it seems counterintuitive.
     
  11. I have two/three/four GPUs operating in SLI/Crossfire and the game seems to be using only one GPU – what should I do?:
    Sadly, our engine does not support multiple GPU configurations and it will use only one of your cards
     
  12. The game doesn’t even start, what should I do (Steam)?:
    • First of all, please take a look at the troubleshooting guide above and make sure that you did everything we have mentioned there – only the full process ensures that the installation of the game and all the drivers are in order
    • Before doing any installations mentioned below, please unplug any additional controllers and USB devices (hubs, audio mixers, headsets, etc.) you have hooked up to your PC
    • Please make sure that you have installed both the latest VC package (available here), the 2013 one (available here) and the 2015 one (available here)
    • Windows 7, Windows 8, Windows 8.1: Please make sure that you have the KB4019990 update downloaded: here
    • Windows 7 ONLY: – Please make sure that you have The Windows 7 Platform Update installed here
    • Missing MSVCP140.dll: – Please install the following Microsoft Visual C++ 2015 Update: here
    • Missing MSVCR120.dll: – Please install the following Microsoft Visual C++ 2013 package: here
    • Missing VCRUNTIME140.dll: Please install the following VC++ update: here
    • If that does not help, please prepare ConsoleOutput (it’s an HTML file that you can generate – instructions below), DxDiag and saves from your game and send them over to our Player Support
    • Please remember that the ConsoleOutput file should be copied as soon as an issue occurs. The file gets overwritten each time you run the game, so there is no information about the bug for us then
     
  13. How do I prepare the ConsoleOutput file and where can I find it (Steam)?:
    • Right-click on Frostpunk in your Steam library
    • Navigate to the “Local files” tab and click on “Browse Local Files…”
    • New explorer window with the game files will open, please find “Frostpunk.exe” in the folder
    • Create a shortcut to the application in the very same folder
    • Right-click on the newly-created shortcut, select “Properties”
    • In the “Target” line, add “ -console” at the very end of the path (without the inverted commas but with the space before the dash character)
    • Apply the changes
    • Launch the game using the newly-created and edited shortcut – the
    • ConsoleOutput file should appear in the game installation folder
     
  14. How do I prepare the ConsoleOutput file and where can I find it (Epic Games Launcher)?:
    • Open Epic Games Launcher
    • Go to “Settings” by clicking your Username icon in the upper-right corner
    • Click “Settings”
    • Scroll all the way down until you find “Manage Games” and click “Frostpunk”
    • Once you click “Frostpunk” click the “Additional Command Line Arguments” box
    • Once you check the box type in the box underneath it “-console” with no spaces and exit settings
    • Then start Frostpunk and play it a while until you encounter the issue
    • Close the game and open the game installation folder. usually, it is here: C:\Program Files\Epic Games\Frostpunk
    • ConsoleOutput file should appear in the game installation folder
     
  15. How do I prepare the ConsoleOutput file and where can I find it (GOG)?:
    • Open GOG Galaxy Launcher
    • Find Frostpunk in the “Owned Games”
    • Click the “Settings” button (next to the “Play” button)
    • Click “Manage installation” then click “Configure”
    • Click “Duplicate” to add a new editable field
    • Find “Arguments” and type “-devconsole”
    • Set the newly made file as “Default executable”
    • Then start Frostpunk and play it a while until you encounter the issue
    • Close the game and open the Documents folder where the Console Output file should be. Usually, it is here: C:\Users\YOUR USER NAME\Documents\Frostpunk
     
  16. How do I prepare the ConsoleOutput file and where can I find it (UWP/Xbox App)?:
    • Go to Local Disc (C:)
    • Go to the “Users” folder
    • Go to your username folder (whichever name you picked)
    • Go to “AppData” folder (this folder will not be visible unless you checked the “Hidden Items” box)
    • Go to “Local” Folder
    • Go to “Packages” Folder
    • Go to “11bitstudios.Frostpunk_gwy9gn5q9j1y6” folder (should be the first folder on the list)
    • Go to “LocalState” folder
    • Right-click on the empty field on the screen and choose “New” and then “Text Document”. Name the Document “devconsole”
    • Right-click on the “devconsole” text document and choose “rename”
    • Delete the “.txt” part of the “devconsole.txt” name. Once you do you will see a pop-up asking if you are sure. Click YES. This will create a new type of file
    • Launch Frostpunk from your Xbox App. This will create a “ConsoleOutput” file in the folder
     
  17. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  18. Where can I find my saved games (Steam)?:
    You can find them at: Steam\userdata\*YOUR_USER_ID*\323190\remote\saves
     
  19. Where can I find my saved games (Epic Games)?:
    C:\Users\YOUR_USER_NAME_HERE\AppData\Roaming\11bitstudios\Frostpunk\Default\saves
     
  20. Where can I find my saved games (GOG)?:
    C:/user/*yourID*/AppData/Roaming/11bitstudios/Frostpunk/Default/Saves
     
  21. Wait, why isn’t my controller working?:
    As of this moment, the game does not support any input methods other than the keyboard and mouse
     
  1. What platforms can I play Children of Morta on?:
    • Windows
    • Mac OS X
    • Linux
    • Nintendo Switch
    • PlayStation 4
    • Xbox One
     
  2. What are the minimal requirements for Children of Morta:
    • Windows:
      • OS: 64-bit Windows 7
      • Processor: 2.8 GHz Dual Core CPU
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
      • DirectX: Version 11
      • Storage: 2 GB available space
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.11
      • Processor: 2.8 GHZ Intel Core 2 Duo
      • Memory: 4 GB RAM
      • Graphics: Dedicated video card recommended
      • Storage: 2 GB available space
      • Sound Card: DirectX compatible
    • Linux:
      • OS: Ubuntu 16.04
      • Processor: 2.8 GHz Dual Core CPU
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
      • Storage: 2 GB available space
      • Sound Card: DirectX compatible
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
    • Try running the game in another compatibility mode and settings (Right-click on Children of Morta -> Properties -> Local files -> Browse Local Files -> Right-click on the game’s icon -> Properties -> Compatibility)
     
  4. How can I verify files in Steam?:
      Steam official link: Here
     
  5. How can I verify files in GOG?:
      GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  7. Stuck on the title screen?:
      It may happen that you have already played Children of Morta when Demo was available or as a Kickstarter backer so there may probably be some old files that prevent the game from working properly:
      • Open Steam and right-click on Children of Morta-> Properties -> Updates and disable Steam Cloud synchronization for Children of Morta
      • Find your steam userdata by going to [Your Steam Installation Folder]\Steam\userdata\[Your Steam ID]\330020 and delete the whole 330020 folder
      • Go to C:\Users\[Your Windows Username]\AppData\LocalLow\ and delete the whole Dead Mage folder
      • Now click Start on the Windows panel and type “regedit” and press Enter
      • Now go to: \HKEY_CURRENT_USER\Software\Dead Mage in the registry and delete the whole Dead Mage Folder
      • (Optional) Restart the system and try launching the game
      • Try selecting any slot other than the 1st one (for example the 2nd or the 3rd)
     
  8. Stuck on loading screen / level start:
      If you’re using Windows 10 please check your OS version:
      • To do this right click on the Windows logo in your task bar and choose “system” from the menu that will open
      • Scroll down to “Windows specification” section
      • If your Windows turn out to be Windows 10 N please make sure you’ve installed the official media feature pack from this location: Official Media Pack
      • More info about windows 10 N can be found here: Windows 10 N
     
  9. Where can I find my save files?:
      Your saves can be found in the following folders:
      • Steam version: [Your Steam Installation Folder]\Steam\userdata\[Your Steam ID]\330020\remote
      • DRM free version: C:\Users\[Your Windows Username]/AppData/Local/GOG.com/Galaxy/Applications/49845465038978536/Storage/Shared/Files
     
  10. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  11. Windows logs:
      All Windows platforms (except Windows 10 UWP):
      • Locate where the game is installed. Usually, it can be done by checking the properties of the game in the launcher. For example, in Steam:
        • Right-click on the game in the library
        • Manage
        • Browse local files
        • Then among the game files in the main directory of the title, there should be an executable file named ChildrenOfMotra LogPacker v12
      Windows 10 (UWP) platform
      • Browse the: C:\Users\username\AppData\Local\Packages\11bitstudios.12487E5DA4D9B_gwy9gn5q9j1y6\ and pack all contents of this folder into a .zip file
     
  12. Linux logs:
      Can be found here: /home/[username]/.config/unity3d/Dead Mage/
     
  13. MacOS logs:
      Can be found here: Users/(user name)/Library/Logs/Dead Mage
     
  14. Nintendo Switch Troubleshooting:
    • Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists. Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
    • Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
    • Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Select “System”
      • Select “Formatting Options”
      • Select “Clear Cache”
      • Select the user for which you want to clear the cache and follow the instructions
      • Restart your Nintendo Switch and check if the issue persists
    • Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Scroll through the options on the left and select “Data Management”
      • On the right-hand side, select “Manage Software”
      • Then, select the software you would like to check
      • Select “Check for Corrupt Data”
    • Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage. To uninstall a game from an SD card:
      • Highlight the game you want to delete on the Home Screen of your Nintendo Switch
      • Press the + button on the right Joy-Con to open the “Options” menu
      • Select “Manage Software” from the menu on the left
      • Select the game
      • Select “Manage Software”
      • Select “Delete Software”
      • Select “Delete” again when asked to confirm
    • Once you’ve uninstalled it, make sure to turn the console off before you install it again. To install a game to the internal storage:
      • Turn off the Nintendo Switch
      • Remove the SD Card
      • Power On your Nintendo Switch
      • Select “eShop” from the Home screen
      • Select the Profile from which the game was originally purchased
      • Select the Profile in the upper right corner of the eShop screen
      • Select “Redownload “from the menu on the left
      • Re-insert the SD card once the game is finished installing
    • Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
    • Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
     
  1. What platforms can I play Moonlighter on?:
    • Windows
    • Mac OS X
    • Linux
    • Nintendo Switch
    • PlayStation 4
    • Xbox One
    • iOS
     
  2. What are the minimal requirements for Moonlighter:
    • Windows:
      • OS: Windows 7
      • Processor: Intel(R) Core(TM)2 Quad 2.7 Ghz, AMD Phenom(TM)II X4 3 Ghz
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • Storage: 4 GB available space
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.6
      • Processor: Intel(R) Core(TM)2 Quad 2.7 Ghz, AMD Phenom(TM)II X4 3 Ghz
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • Storage: 4 GB available space
      • Sound Card: Integrated
    • Linux:
      • OS: Ubuntu 12.04
      • Processor: Intel(R) Core(TM)2 Quad 2.7 Ghz, AMD Phenom(TM)II X4 3 Ghz
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • Storage: 2 GB available space
    • iOS:
      • iPhone – Requires iOS 13.0 or later
      • iPad – Requires iPadOS 13.0 or later
      • iPod touch – Requires iOS 13.0 or late
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from the graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay (Steam only)
    • Be sure to launch the game as the administrator
     
  4. How can I verify files in Steam?:
      Steam official link: Here
     
  5. How can I verify files in GOG?:
      GOG official link: Here
     
  6. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  7. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  8. Where can I find my save files?:
    • Windows Steam
      • [Your Steam Installation Folder]\Steam\userdata\[Your Steam ID]\606150\remote
    • macOS Steam
      • Library\ApplicationSupport\Steam\userdata\SteamUserID\606150\remote
    • Windows GOG
      • C:\Users\[Your Windows Username]/AppData/Local/GOG.com/Galaxy/Applications/[applicationID]/Storage/Shared/Files
    • macOS GOG
      • Library\ApplicationSupport\Galaxy\Applications\AppID\Storage\Shared\Files
    • Linux Steam
      • /home/[username]/.local/share/Steam/userdata/SteamUserID/606150/remote
    • Linux GOG
      • /home/[username]/.config/unity3d/11BitStudios/Moonlighter
     
  9. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  10. Nintendo Switch Troubleshooting:
    • Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists. Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
    • Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
    • Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Select “System”
      • Select “Formatting Options”
      • Select “Clear Cache”
      • Select the user for which you want to clear the cache and follow the instructions
      • Restart your Nintendo Switch and check if the issue persists
    • Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Scroll through the options on the left and select “Data Management”
      • On the right-hand side, select “Manage Software”
      • Then, select the software you would like to check
      • Select “Check for Corrupt Data”
    • Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage. To uninstall a game from an SD card:
      • Highlight the game you want to delete on the Home Screen of your Nintendo Switch
      • Press the + button on the right Joy-Con to open the “Options” menu
      • Select “Manage Software” from the menu on the left
      • Select the game
      • Select “Manage Software”
      • Select “Delete Software”
      • Select “Delete” again when asked to confirm
    • Once you’ve uninstalled it, make sure to turn the console off before you install it again. To install a game to the internal storage:
      • Turn off the Nintendo Switch
      • Remove the SD Card
      • Power On your Nintendo Switch
      • Select “eShop” from the Home screen
      • Select the Profile from which the game was originally purchased
      • Select the Profile in the upper right corner of the eShop screen
      • Select “Redownload “from the menu on the left
      • Re-insert the SD card once the game is finished installing
    • Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
    • Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
     
  1. What platforms South of the Circle will be available on?:
    • Windows
    • Playstation 4 & 5
    • Xbox One & Xbox X|S
    • Nintendo Switch
     
  2. What are the minimal requirements for South of the Circle?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 7/8/10 64-bit
    • Processor: 2.8 GHz Dual Core CPU
    • Memory: 4 GB RAM
    • Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
    • DirectX: Version 11
    • Storage: 3 GB available space
    • Sound Card: DirectX compatible
     
  3. If the game refuses to launch please do the following:
    • Reinstall the game
    • Verify game’s files via Steam
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • If you are using a custom resolution and/or downsampling please, disable it
    • Disable Steam in-game overlay
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any) is not preventing the game from launching. If yes, please create an exception for the game
    • Try running the game in another compatibility mode and settings by following these steps:
      • Right-click on South of the Circle
      • Go to Properties
      • Go to Local files
      • Browse Local Files
      • Right-click on the game’s icon
      • Got to Properties
      • Go to Compatibility
     
  4. How can I verify files in Steam?:
      Steam official link: Here
     
  5. How can I verify files in GOG?:
      GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  7. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  8. Where can I find my saved games (Steam)?:
    C:\Users\*Your User Name*\AppData\LocalLow\11 bit studios\South of the Circle
     
  9. Where can I find my saved games (GOG)?:
    C:\Users\*Your User Name*/AppData/Local/GOG.com/Galaxy/Applications/54895725160776784/Storage/Shared/Files
     
  1. What platforms can I play This War of Mine on?:
    • Windows
    • Mac OS X
    • Linux
    • Nintendo Switch
    • PlayStation 4
    • Xbox One
    • Android
    • iOS
     
  2. What are the minimal requirements for This War of Mine:
    • Windows:
      • OS: Windows 7/8/10
      • Processor: 2.4 GHz Dual Core
      • Memory: 2 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • DirectX: Version 9.0c
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Sound Card: Integrated
    • Linux:
      • OS: Ubuntu 16.04
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or late
    • Android:
      • 4.1 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • If you have mods enabled, disable them
    • Reinstall the game
    • Verify game’s files via your Launcher
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • Turn off and delete any mods that you are or were using
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Exit the game and unplug the controller – then restart the game
    • Disable Steam/Origin in-game overlay
    • Be sure to launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
    • If your save file is crashing follow these steps
      • Enter the save directory (look at the table below) – you will find two types of save files there: savedgames and savedgames.alt
      • Backup both files just in case – and delete the newest save
      • When you start the game – save file from the previous day should kick in and the game should work just fine. If not, send us both save files. If the steps will not help, please send us your logs, saves and DxDiag files
     
  4. You can find your save files in one of these categories:
    • Windows:
      • %APPDATA%\11bitstudios\This War Of Mine\
    • macOS (OS X):
      • ~/Library/Application Support/This War of Mine/
    • Linux:
      • ~/.This War of Mine/
    • Steam:
      • [Steam-folder]/userdata/user-id/282070/remote/
     
  5. How to create Console Output:
    • How do I prepare the Console Output file and where can I find it – Steam:
      • Navigate to your Library<
      • Right-click “This War of Mine” on the list
      • Select “Properties”
      • In the “General” tab click the “Set launch options” button
      • Enter following exact value (with the minus character!): -console
      • After performing these steps, each time you play TWoM, a log file will be generated. The file is named ConsoleOutput.htm, and resides in the directory in which the game is installed. To navigate to this directory, follow these steps:
        • Navigate to your Library
        • Right-click “This War of Mine” on the list
        • Select “Properties”
        • In the “Local files” tab click the “Browse local files” button
    • macOS (OSX) – Steam:
      • After you perform the steps listed above, right-click on the “This War of Mine.app” application and select “Show package contents”. Then navigate to Contents/MacOS, and ConsoleOutput should be there
    • How do I prepare the Console Output file and where can I find it – Epic Games Launcher:
      • Open Epic Games Launcher
      • Go to “Settings” by clicking your Username icon in the upper-right corner
      • Click “Settings”
      • Scroll all the way down until you find “Manage Games” and click “This War Of Mine”
      • Once you click “This War of Mine” click the “Additional Command Line Arguments” box
      • Once you check the box type in the box underneath it “-devconsole” with no spaces and exit settings
      • Then start This War of Mine and play it a while until you encounter the issue
      • Close the game and open the game installation folder. usually, it is here: C:\Program Files\Epic Games\This War Of Mine OR in C:\Users\YOUR USER NAME\Documents\This War of Mine
      • In the game installation folder, you should find the ConsoleOutput file
    • How do I prepare the Console Output file and where can I find it – GOG:
      • Open GOG Galaxy Launcher
      • Find This War of Mine in the “Owned Games”
      • Click the “Settings” button (next to the “Play” button)
      • Click “Manage installation” then click “Configure”
      • Click “Duplicate” to add a new editable field
      • Find “Arguments” and type “-devconsole”
      • Set the newly made file as “Default executable”
      • Then start This War of Mine and play it a while until you encounter the issue
      • Close the game and open the Documents folder. usually, it is here: C:\Users\YOUR USER NAME\Documents\This War of Mine
      • You should find the ConsoleOutput file
     
  6. How can I verify files in Steam?:
      Steam official link: Here
     
  7. How can I verify files in GOG?:
      GOG official link: Here
     
  8. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  9. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  10. How to export a DxDiag file?
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  11. Solutions for mobile devices – Android:
    • Check if your version of the game and Google Play app are fully updated
    • Check if you do not experience any problems with your connection
    • Reinstall the game
    • Reinstall Google Play app
    • Turn off any background apps and restart your device before launching the game
    • If possible – launch the game on a different device
     
  12. Clearing cache and data on mobile – Android:
    • Go to your App management (Settings –> Apps)
    • Find the game on the list and select “Storage”
    • Click “Clear cache” and “Clear data”. WARNING: Clearing data will erase your saves, so make sure that you have Google Play Games installed and that the cloud save is enabled
    • Should that not help, please ensure that all the game files are in order by doing the following:
      • Uninstall the game
      • Reboot your device
      • Reinstall the game from Google Play Store
      • Reboot your phone once more
     
  13. Nintendo Switch Troubleshooting:
    • Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists. Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
    • Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
    • Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Select “System”
      • Select “Formatting Options”
      • Select “Clear Cache”
      • Select the user for which you want to clear the cache and follow the instructions
      • Restart your Nintendo Switch and check if the issue persists
    • Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Scroll through the options on the left and select “Data Management”
      • On the right-hand side, select “Manage Software”
      • Then, select the software you would like to check
      • Select “Check for Corrupt Data”
    • Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage. To uninstall a game from an SD card:
      • Highlight the game you want to delete on the Home Screen of your Nintendo Switch
      • Press the + button on the right Joy-Con to open the “Options” menu
      • Select “Manage Software” from the menu on the left
      • Select the game
      • Select “Manage Software”
      • Select “Delete Software”
      • Select “Delete” again when asked to confirm
    • Once you’ve uninstalled it, make sure to turn the console off before you install it again. To install a game to the internal storage:
      • Turn off the Nintendo Switch
      • Remove the SD Card
      • Power On your Nintendo Switch
      • Select “eShop” from the Home screen
      • Select the Profile from which the game was originally purchased
      • Select the Profile in the upper right corner of the eShop screen
      • Select “Redownload “from the menu on the left
      • Re-insert the SD card once the game is finished installing
    • Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
    • Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
     
  1. What platforms can I play Beat Cop on?:
    • Windows
    • Mac OS X
    • Linux
    • Nintendo Switch
    • PlayStation 4
    • Xbox One
    • Android
    • iOS
     
  2. What are the minimal requirements for Beat Cop:
    • Windows:
      • OS: Windows XP SP3 (32 bit) / Vista
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Dedicated graphics card. GeForce 9600 GS Shader Model 3.0 512 MB or better
      • DirectX: Version 9.0c
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Dedicated graphics card. GeForce 9600 GS Shader Model 3.0 512 MB or better
      • Sound Card: Integrated
      • Additional Notes: Integrated graphics cards such as Intel HD Graphics or Iris Graphics are not recommended for resolutions higher than 1280 x 800 and may not allow playing in 30+ frames depending on their performance
    • Linux:<.li>
      • OS: Ubuntu 14.04
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Dedicated graphics card. GeForce 9600 GS Shader Model 3.0 512 MB or better
      • Additional Notes: Beat Cop on Linux requires latest drivers for your system as well as SDL2 libraries because of the Wwise sound plugin it uses
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or late
    • Android:
      • 5.0 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
     
  4. How can I verify files in Steam?:
    • Steam official link: Here
     
  5. How can I verify files in GOG?:
    • GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  7. A workaround for Continue game issue:
      The updated Steam client unexpectedly started to write its file to the saved games folder which messes up the loading procedure. There is a workaround for this issue:
      • Find Beat Cop in your Library
      • Right-click on it and select Properties
      • In the General section uncheck: “Keep games saves in the Steam Cloud for Beat Cop”
      • Locate the Beat Cop’s saved game folder on your disk. It is located at: “C:\Users\your user name here\AppData\LocalLow\Pixel Crow\Beat Cop\BeatCopSaves18”
      • Delete the file: “steam_autocloud.vdf” – only this one! Your load game functionality (Continue) will be restored. Your saved game will not be saved to the cloud though!We will try to find a permanent solution, but this may take some time
     
  8. Where can I find the log file?
      • Open Steam Launcher
      • Open Steam Library
      • Right Click Beat Cop
      • Click Properties
      • Go to Local Files
      • Click Browse
      • Find BeatCop_Data folder(SteamLibrary\steamapps\common\Beat Cop\BeatCop_Data)
     
  9. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  10. Nintendo Switch Troubleshooting:
    • Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists. Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
    • Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
    • Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Select “System”
      • Select “Formatting Options”
      • Select “Clear Cache”
      • Select the user for which you want to clear the cache and follow the instructions
      • Restart your Nintendo Switch and check if the issue persists
    • Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Scroll through the options on the left and select “Data Management”
      • On the right-hand side, select “Manage Software”
      • Then, select the software you would like to check
      • Select “Check for Corrupt Data”
    • Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage. To uninstall a game from an SD card:
      • Highlight the game you want to delete on the Home Screen of your Nintendo Switch
      • Press the + button on the right Joy-Con to open the “Options” menu
      • Select “Manage Software” from the menu on the left
      • Select the game
      • Select “Manage Software”
      • Select “Delete Software”
      • Select “Delete” again when asked to confirm
    • Once you’ve uninstalled it, make sure to turn the console off before you install it again. To install a game to the internal storage:
      • Turn off the Nintendo Switch
      • Remove the SD Card
      • Power On your Nintendo Switch
      • Select “eShop” from the Home screen
      • Select the Profile from which the game was originally purchased
      • Select the Profile in the upper right corner of the eShop screen
      • Select “Redownload “from the menu on the left
      • Re-insert the SD card once the game is finished installing
    • Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
    • Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
     
  1. What platforms can I play Anomaly Warzone Earth on?:
    • Windows
    • Mac OS X
    • Linux
    • BlackBerry
    • Android
    • iOS
     
  2. What platforms can I play Anomaly Warzone Earth Mobile Campaign on?:
    • Windows
    • Mac OS X
    • Linux
    • BlackBerry
    • Android
    • iOS
     
  3. What are the minimal requirements for Anomaly Warzone Earth:
    • Windows:
      • OS: Microsoft Windows XP SP2/Microsoft Windows Vista/Microsoft Windows 7
      • Processor: Intel Pentium 4 2.4GHz or AMD Athlon 64 +2800
      • Memory: 1 GB RAM
      • Graphics: NVIDIA GeForce 7600 / ATI Radeon X1800 or equivalent
      • DirectX®: 9.0c
      • Hard Drive: 1 GB
      • Sound: DirectX 9.0c compliant soundcard
    • MacOS:
      • OS: OS X Snow Leopard 10.6.3, or later
      • Processor: Intel Pentium 4 2.4GHz or AMD Athlon 64 +2800
      • Memory: 2 GB
      • Graphics: NVIDIA GeForce 7600 / ATI Radeon X1800 or equivalent
      • Hard Drive: 1 GB
    • Linux:
      • OS: Linux Ubuntu 12.04
      • Processor: Dual-core from Intel or AMD at 2.8 GHz
      • Memory: 1GB Memory
      • Graphics: nVidia GeForce 8600/9600GT, ATI/AMD Radeaon HD2600/3600
      • (Graphic Drivers: nVidia 310, AMD 12.11 – AMD/ATI SUPPORT UNSTABLE DUE TO DRIVER ISSUES ), OpenGL 2.1
      • Hard Drive: 4GB Hard Drive Space
      • Sound: OpenAL Compatible Sound Card
      • NOTICE: THE GAME DOESN’T SUPPORT INTEL GRAPHICS CARDS
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or late
    • Android:
      • 2.2 or newer:
     
  4. What are the minimal requirements for Anomaly Warzone Earth Mobile Campaign:
    • Windows:
      • OS: Windows XP SP3 (32 bit) / Vista
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • DirectX: Version 9.0c
      • Storage: 400 MB available space
      • Sound Card: Integrated
    • MacOS:
      • OS: OSX 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • Storage: 400 MB available space
      • Sound Card: Integrated
    • Linux:
      • OS: Ubuntu 12.04
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • Storage: 400 MB available space
      • Sound Card: Integrated
     
  5. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
     
  6. How can I verify files in Steam?:
    • Steam official link: Here
     
  7. How can I verify files in GOG?:
    • GOG official link: Here
     
  8. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  9. Mobile – Android:
    • If you have trouble with the game on mobile, please go to your App management (Settings –> Apps)
    • Find the game on the list and select “Storage” then click “Clear cache” and “Clear data”.
    • WARNING: Clearing data will erase your saves, so make sure that you have Google Play Games installed and that the cloud save is enabled – no one likes losing their progress)
    • Should that not help, please ensure that all the game files are in order by doing the following:
      • Uninstall the game
      • Reboot your device
      • Reinstall the game from Google Play Store
      • Reboot your phone once more
     
  1. What platforms can I play Anomaly 2 on?:
    • Windows
    • Mac OS X
    • Linux
    • BlackBerry
    • PlayStation 4
    • Android
    • iOS
     
  2. What are the minimal requirements for Anomaly 2:
    • Windows:
      • OS: Windows XP SP3 (32 bit) / Vista
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • DirectX®:9.0c
      • Hard Drive:3 GB HD space
      • Sound:DirectX compatible
    • MacOS:
      • OS:10.6
      • Processor:Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory:2 GB RAM
      • Graphics:Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Hard Drive:3 GB HD space
      • Sound:Integrated
    • Linux:
      • OS:Ubuntu 12.04
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Hard Drive: 3 GB HD space
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or later
    • Android:
      • OS: 2.3 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
     
  4. How can I verify files in Steam?:
    • Steam official link: Here
     
  5. How can I verify files in GOG?:
    • GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  1. What What platforms can I play Anomaly Korea on?:
    • Windows
    • Mac OS X
    • Linux
    • Android
     
  2. What are the minimal requirements for Anomaly Korea:
    • Windows:
      • OS: Windows XP SP3 (32 bit) / Vista
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • DirectX: Version 9.0c
      • Storage: 700 MB available space
      • Sound Card: Integrated
    • MacOS:
      • OS: OSX 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • Storage: 700 MB available space
      • Sound Card: Integrated
    • Linux:
      • OS: Ubuntu 12.04
      • Processor: Intel(R) Core(TM)2 Duo 2.1 Ghz or equivalent
      • Memory: 1024 MB RAM
      • Graphics: GeForce 8800 or equivalent
      • Storage: 700 MB available space
      • Sound Card: Integrated
    • Android:
      • 2.2 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
     
  4. How can I verify files in Steam?:
    • Steam official link: Here
     
  5. How can I verify files in GOG?:
    • GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  7. Mobile – Android:
    • If you have trouble with the game on mobile, please go to your App management (Settings –> Apps)
    • Find the game on the list and select “Storage” then click “Clear cache” and “Clear data”.
    • WARNING: Clearing data will erase your saves, so make sure that you have Google Play Games installed and that the cloud save is enabled – no one likes losing their progress)
    • Should that not help, please ensure that all the game files are in order by doing the following:
      • Uninstall the game
      • Reboot your device
      • Reinstall the game from Google Play Store
      • Reboot your phone once more
     
  1. What platforms can I play Anomaly Defenders on?:
    • Windows
    • Mac OS X
    • Linux
    • BlackBerry
    • PlayStation 4
    • Android
    • iOS
     
  2. What are the minimal requirements for Anomaly Defenders:
    • Windows:
      • OS: Windows XP SP3 (32 bit) / Vista
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • DirectX®:9.0c
      • Hard Drive:3 GB HD space
      • Sound:DirectX compatible
    • MacOS:
      • OS:10.6
      • Processor:Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory:2 GB RAM
      • Graphics:Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Hard Drive:3 GB HD space
      • Sound:Integrated
    • Linux:
      • OS:Ubuntu 12.04
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Hard Drive: 3 GB HD space
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or later
    • Android:
      • OS: 2.3 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
     
  4. How can I verify files in Steam?:
    • Steam official link: Here
     
  5. How can I verify files in GOG?:
    • GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  1. What platforms can I play Tower 57 on?:
    • Windows
    • Mac OS X
     
  2. What are the minimal requirements for Tower 57:
    • Windows:
      • OS: Windows 7,8 or 10
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • Storage: 500 MB available space
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 4 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • Storage: 500 MB available space
      • Sound Card: Integrated
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • Reinstall the game
    • Verify game’s files via your Launcher – please scroll down for more information
    • Update your graphics card drivers – please scroll down for more information
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Disable Steam in-game overlay
    • Launch the game as the administrator
     
  4. How can I verify files in Steam?:
      Steam official link: Here
     
  5. How can I verify files in GOG?:
      GOG official link: Here
     
  6. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
     
  7. My game doesn’t launch at all:
      No worries, we’re here to help you. Our community has reported that, for some reason, “Tower 57” can be blocked by your antivirus software without even notifying you. We know that Bitdefender and Comodo Antivirus are doing just that. There is a chance that other software can do the same, so please make sure that “Tower 57” is not blocked
     
  8. Game closes for no apparent reason:
    • If you are a backer who has been able to play the game at an earlier stage and you have left your saves from previous builds then as inconvenient as it is, you need to delete saves and other user-related files generated by pre-release versions of the game. To do so, please go to My Documents and delete the entire “Tower57” folder. Warning! You also need to disable Steam Cloud Save until a new save is generated, or Steam will download older saves that may be incompatible with the final release. You can re-enable the Steam Cloud as soon as you have new files in My Documents/
    • If you have had access to Preview Builds and haven’t updated the game. One of the earlier builds had a built-in timer that allowed you to play the game only for a certain period of time. This timer seems to be faulty on some hardware configurations and it triggers the closing of the game unexpectedly (it spans from one to a few minutes) and is not part of the final release. Updating the game should solve this issue
     
  9. Problem with controls:
      If you’re having issues with controls (you’re unable to move and shoot in two independent directions), please delete file “default.stg” from \My Documents\Documents\Tower57. It’s a leftover from previous builds that may cause the controls to not work as intended
     
  10. Controller issues:
    • The gameplay defaults to the controller you have been using in the menu – if you have a controller plugged in but choose “New Game” or “Continue” in the main menu using keyboard, you won’t be able to play the game using the gamepad. In order to do so, please quit to the main menu and load the game/start a new game using the controller to select an option. It works both ways – if you have chosen the option in the menu using a controller, yet you want to play with keyboard and mouse, please quit to the main menu and restart the game using this input method
    • If all of the provided steps will not help please, send a message to our Player Support and attach a DxDiag file to the message explaining the issue
     
  11. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
Menu