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  1. What platforms can I play This War of Mine on?:
    • Windows
    • Mac OS X
    • Linux
    • Nintendo Switch
    • PlayStation 4
    • Xbox One
    • Android
    • iOS
     
  2. What are the minimal requirements for This War of Mine:
    • Windows:
      • OS: Windows 7/8/10
      • Processor: 2.4 GHz Dual Core
      • Memory: 2 GB RAM
      • Graphics: GeForce GTX 260, Radeon HD 5770, 1024 MB, Shader Model 3.0
      • DirectX: Version 9.0c
      • Sound Card: DirectX compatible
    • MacOS:
      • OS: 10.6
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
      • Sound Card: Integrated
    • Linux:
      • OS: Ubuntu 16.04
      • Processor: Intel(R) Core(TM)2 Duo 2.4, AMD Athlon(TM) X2 2.8 Ghz
      • Memory: 2 GB RAM
      • Graphics: Geforce 9600 GS, Radeon HD4000, Shader Model 3.0, 512 MB
    • iOS:
      • iPhone – Requires iOS 8.0 or later
      • iPad – Requires iPadOS 8.0 or later
      • iPod touch – Requires iOS 8.0 or late
    • Android:
      • 4.1 or newer
     
  3. Basic Troubleshooting steps that should help with most issues on PC:
    • If you have mods enabled, disable them
    • Reinstall the game
    • Verify game’s files via your Launcher
    • Update your graphics card drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Package
    • Turn off and delete any mods that you are or were using
    • If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
    • Run the game in windowed mode
    • If you are using custom resolution and/or downsampling, disable it
    • Exit the game and unplug the controller – then restart the game
    • Disable Steam/Origin in-game overlay
    • Be sure to launch the game as the administrator
    • Try running the game in Windows 7 or 8 compatibility mode
    • If your save file is crashing follow these steps
      • Enter the save directory (look at the table below) – you will find two types of save files there: savedgames and savedgames.alt
      • Backup both files just in case – and delete the newest save
      • When you start the game – save file from the previous day should kick in and the game should work just fine. If not, send us both save files. If the steps will not help, please send us your logs, saves and DxDiag files
     
  4. You can find your save files in one of these categories:
    • Windows:
      • %APPDATA%\11bitstudios\This War Of Mine\
    • macOS (OS X):
      • ~/Library/Application Support/This War of Mine/
    • Linux:
      • ~/.This War of Mine/
    • Steam:
      • [Steam-folder]/userdata/user-id/282070/remote/
     
  5. How to create Console Output:
    • How do I prepare the Console Output file and where can I find it – Steam:
      • Navigate to your Library<
      • Right-click “This War of Mine” on the list
      • Select “Properties”
      • In the “General” tab click the “Set launch options” button
      • Enter following exact value (with the minus character!): -console
      • After performing these steps, each time you play TWoM, a log file will be generated. The file is named ConsoleOutput.htm, and resides in the directory in which the game is installed. To navigate to this directory, follow these steps:
        • Navigate to your Library
        • Right-click “This War of Mine” on the list
        • Select “Properties”
        • In the “Local files” tab click the “Browse local files” button
    • macOS (OSX) – Steam:
      • After you perform the steps listed above, right-click on the “This War of Mine.app” application and select “Show package contents”. Then navigate to Contents/MacOS, and ConsoleOutput should be there
    • How do I prepare the Console Output file and where can I find it – Epic Games Launcher:
      • Open Epic Games Launcher
      • Go to “Settings” by clicking your Username icon in the upper-right corner
      • Click “Settings”
      • Scroll all the way down until you find “Manage Games” and click “This War Of Mine”
      • Once you click “This War of Mine” click the “Additional Command Line Arguments” box
      • Once you check the box type in the box underneath it “-devconsole” with no spaces and exit settings
      • Then start This War of Mine and play it a while until you encounter the issue
      • Close the game and open the game installation folder. usually, it is here: C:\Program Files\Epic Games\This War Of Mine OR in C:\Users\YOUR USER NAME\Documents\This War of Mine
      • In the game installation folder, you should find the ConsoleOutput file
    • How do I prepare the Console Output file and where can I find it – GOG:
      • Open GOG Galaxy Launcher
      • Find This War of Mine in the “Owned Games”
      • Click the “Settings” button (next to the “Play” button)
      • Click “Manage installation” then click “Configure”
      • Click “Duplicate” to add a new editable field
      • Find “Arguments” and type “-devconsole”
      • Set the newly made file as “Default executable”
      • Then start This War of Mine and play it a while until you encounter the issue
      • Close the game and open the Documents folder. usually, it is here: C:\Users\YOUR USER NAME\Documents\This War of Mine
      • You should find the ConsoleOutput file
     
  6. How can I verify files in Steam?:
      Steam official link: Here
     
  7. How can I verify files in GOG?:
      GOG official link: Here
     
  8. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  9. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  10. How to export a DxDiag file?
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  11. Solutions for mobile devices – Android:
    • Check if your version of the game and Google Play app are fully updated
    • Check if you do not experience any problems with your connection
    • Reinstall the game
    • Reinstall Google Play app
    • Turn off any background apps and restart your device before launching the game
    • If possible – launch the game on a different device
     
  12. Clearing cache and data on mobile – Android:
    • Go to your App management (Settings –> Apps)
    • Find the game on the list and select “Storage”
    • Click “Clear cache” and “Clear data”. WARNING: Clearing data will erase your saves, so make sure that you have Google Play Games installed and that the cloud save is enabled
    • Should that not help, please ensure that all the game files are in order by doing the following:
      • Uninstall the game
      • Reboot your device
      • Reinstall the game from Google Play Store
      • Reboot your phone once more
     
  13. Nintendo Switch Troubleshooting:
    • Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists. Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
    • Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
    • Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Select “System”
      • Select “Formatting Options”
      • Select “Clear Cache”
      • Select the user for which you want to clear the cache and follow the instructions
      • Restart your Nintendo Switch and check if the issue persists
    • Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
      • Go to the “Home” Menu
      • Select “System Settings”
      • Scroll through the options on the left and select “Data Management”
      • On the right-hand side, select “Manage Software”
      • Then, select the software you would like to check
      • Select “Check for Corrupt Data”
    • Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage. To uninstall a game from an SD card:
      • Highlight the game you want to delete on the Home Screen of your Nintendo Switch
      • Press the + button on the right Joy-Con to open the “Options” menu
      • Select “Manage Software” from the menu on the left
      • Select the game
      • Select “Manage Software”
      • Select “Delete Software”
      • Select “Delete” again when asked to confirm
    • Once you’ve uninstalled it, make sure to turn the console off before you install it again. To install a game to the internal storage:
      • Turn off the Nintendo Switch
      • Remove the SD Card
      • Power On your Nintendo Switch
      • Select “eShop” from the Home screen
      • Select the Profile from which the game was originally purchased
      • Select the Profile in the upper right corner of the eShop screen
      • Select “Redownload “from the menu on the left
      • Re-insert the SD card once the game is finished installing
    • Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
    • Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
     
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