TECHNICAL SUPPORT

• Windows

Windows:

• Requires a 64-bit processor and operating system
• OS: Windows 10 (64-bit)
• Processor: AMD Ryzen 5 3600 (6 core with 3,5 Ghz) or Intel i5-10400F (6 core with 2,9 Ghz)
• Memory: 16 GB RAM
• Graphics: Radeon RX580 (8GB), Nvidia GTX 1070 (8GB) or Intel Arc A750 (8GB)
• DirectX: Version 12
• Storage: 25 GB available space
• Additional Notes: SSD (Recommended), HDD (Supported). Framerate might drop in graphics-intensive scenes. Ultrawide screen supported.

The Thaumaturge fully supports widescreen and ultra widescreen resolutions.

This error pops up either when your Windows is not up to date, your GPU is below the minimal requirements to run the Thaumaturge, or when your PC is trying to run the game using your integrated graphics.
• Please make sure your Windows is updated
• Make sure the right GPU is set
How to manually set the preferred GPU on The Thaumaturge
• Select the Start button, then select Settings
• In Settings, select System > Display > Graphics
• Under Custom Options for apps, and under Add App select Classic App and then Browse
• In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge, select the Thaumaturge.exe and press Add
• Once you add it, click on The Thaumaturge App and then select Options
• In Graphics preference, select High performance
• Select Save
• Restart the game
If you are unable to find The Thaumaturge.exe under C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
• Select the Start button, and type in Nvidia Control Panel. Then open the App
• Under 3D Settings go to Manage 3D settings
• Open the Program Settings tab
• Add The Thaumaturge from the drop-down menu
• Under the Specify the settings for this program scroll to OpenGL Rendering GPU
• In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
• in the lower-right corner select Apply
Update the graphics driver
• If you have Nvidia GPU, please follow this link: Nvidia Drivers
• If you have AMD GPU, please follow this link: AMD Drivers
• If you have Intel GPU, please follow this link: Intel Drivers

Change in-game settings
• Limit your FPS to 75 or 60
• Make sure the right GPU is set
• Change Resolution scaling to the one that fits your GPU the most
• Disable Frame Generation
• Turn off Nvidia Reflex
• Enable Vertical Sync (V-Sync)
• Change Screen Mode to Windowed
Make sure you are not overclocking your PC
Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
Make sure the right GPU is set
How to manually set the preferred GPU on The Thaumaturge:
• Select the Start button, then select Settings
• In Settings, select System > Display > Graphics
• Under Custom Options for apps, and under Add App select Classic App and then Browse
• In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge, select the Thaumaturge.exe and press Add
• Once you add it, click on The Thaumaturge App and then select Options
• In Graphics preference, select High performance
• Select Save
• Restart the game
If you are unable to find The Thaumaturge.exe under C:\Program Files (x86)\Steam\steamapps\common\The Thaumaturge then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel:
• Select the Start button, and type in Nvidia Control Panel. Then open the App
• Under 3D Settings go to Manage 3D settings
• Open the Program Settings tab
• Add The Thaumaturge from the drop-down menu
• Under the Specify the settings for this program scroll to OpenGL Rendering GPU
• In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
• in the lower-right corner select Apply
Please make sure you have installed the latest Codec Pack
One of the places where you can find them is HERE
Repair Visual C++ Redistributables
• Go to Apps & features in Windows (Start Menu → Settings → Apps)
• Under Apps & features find the apps “Microsoft C++ Redistributable ”
• Select the latest Year you see and click Modify
• A dialog will appear, giving you the option to Repair
• Click Repair and then allow the process to complete
• Repeat steps 3 → 6 for each installation you see going back to version 2012
Disable game optimization
• Click on Search and type GeForce experience
• Click on the Gear icon
• From the left pane select Games
• Remove the checkmark beside Automatically optimize newly added games
Modify the Launch Options
• Open the Steam app
• Click Library, go to the game right-click on it and click Properties
• Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
• Click OK to save the changes
• Click Close to close the Properties window
Increase your Virtual Memory
How to Increase Virtual Memory Windows 11:
• Open the Start menu type in Advanced system settings and press Enter
• In the System Properties window go to the Advanced tab
• Under the Performance section, click the Settings button
• Click the Advanced tab in the Performance Options window
• Under the Virtual memory section, click the Change button
• Uncheck the Automatically manage paging files size for all drives
• Select the Custom Size option
• Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
• Click the Set button
• Click the OK button
• Click the OK button again
• Restart your device
How to Increase Virtual Memory Windows 10:
• Open Settings
• Go to System
• Go to About
• Go to the Advanced system settings option under the Related settings section
• Go to the Advanced tab
• Go to the Settings button under the Performance section
• Go to the Advanced tab
• Click the Change button under the Virtual memory section
• Uncheck the Automatically manage paging files size for all drives option
• Select the Custom Size option
• Specify the initial and maximum size for the paging file in megabytes. – Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
• Click the Set button
• Click the OK button
• Click the OK button again
• Restart your device

• Reinstall the game
• Verify game’s files
• Update your graphics card (GPU) drivers
• Update your DirectX and Microsoft Visual C++ Redistributable Packages
• If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
• If you are using a custom resolution and/or downsampling, disable it
• Disable in-game overlay (depending on the Launcher disabling it could work differently)
• Be sure to launch the game as the administrator
• Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game

Your saves can be found in the following folders:
• Steam/GOG/Epic version: C:\Users\user_name\AppData\Local\TheThaumaturge\Saved\SaveGames

Steam official link: Here

GOG official link: Here

Epic Games Launcher official link: Here

• If you have Nvidia GPU, please follow this link: Nvidia Drivers
• If you have AMD GPU, please follow this link: AMD Drivers
• If you have Intel GPU, please follow this link: Intel Drivers

• Click on Start
• Type “DxDiag” and launch DxDiag
• Click on “Save all information”
• Save “Dxdiag.txt” file