TECHNICAL SUPPORT

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  1. What platforms The Invincible is available on?:
    • Windows
    • PlayStation 5
    • Xbox Series X/S
     
  2. What are the minimal requirements for The Invincible?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 (64-bit)
    • Processor: AMD Ryzen 5 3600 (6 core with 3,5 Ghz) or Intel i5-10400F (6 core with 2,9 Ghz)
    • Memory: 8 GB RAM
    • Graphics: AMD R7 260x (2GB) or Nvidia GTX 760 (2GB)
    • DirectX: Version 12
    • Storage: 40 GB available space
    • Additional Notes: SSD (Preferred), HDD (Supported). Framerate might drop in graphics-intensive scenes.
     
  3. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  4. Where can I find my save files?:
      Your saves can be found in the following folders:
    • Steam/GOG version: C:\Users\user_name\AppData\Local\TheInvincible\Saved\SaveGames
     
  5. How to create a Log?:
    • After the issue happens press Ctrl + C
    • Minimize the game
    • Open Notepad
    • Press Ctrl + V
    • Save the file
     
  6. How to increase your Virtual Memory?:
      Please follow steps in the link provided Here
     
  7. How can I verify files in Steam?:
      Steam official link: Here
     
  8. How can I verify files in GOG?:
      GOG official link: Here
     
  9. How can I verify files in Epic Games?:
      Epic Games Launcher official link: Here
     
  10. How can I update my GPU drivers?:
    • First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
    • If you have an Nvidia GPU, please follow this link: Nvidia Drivers
    • If you have an AMD GPU, please follow this link: AMD Drivers
    • The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements
     
  11. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
  12. Where can I find the screenshots I took in The Invincible photo mode?:
      You should be able to find your screenshots here (if you downloaded the game to C Drive):
    • C:\Users\username\AppData\Local\TheInvincible\Saved\Screenshots\WindowsNoEditor
     
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