TECHNICAL SUPPORT

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  1. What platforms The Alters will be available on?:
    • Windows
    • PlayStation 5
    • Xbox Series X/S
  2. What are the minimal requirements for The Alters?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10/11 (64-bit)
    • Processor: AMD Ryzen 5 1600, Intel Core i7-6700
    • Memory: 16 GB RAM
    • Graphics: AMD Radeon RX 570, nVidia GeForce GTX 1060, Intel Arc A570. 6+ GB video memory
    • DirectX: Version 12
    • Storage: 50 GB available space
    • Additional Notes: SSD required
  3. TROUBLESHOOTING FOR CRASHES:
    Change in-game settings
    • Please, make sure to install the game on an SSD drive, not an HDD drive
    • Lower in-game graphical settings
    • Limit your FPS to 30 or 60
    • Change Upscaling from FSR to TSR or, if the change will not help, Disable it
    • Enable Vertical Sync (V-Sync)
    • Change Screen Mode to Windowed
    Make sure you are not overclocking your PC
    • Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
    Delete Config Folder
    • Config Folder can be found here:
    • C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\TheAlters\Steam\Saved
    Make sure the right GPU is set
    • How to manually set the preferred GPU on The Alters:
      • Select the Start button, then select Settings
      • In Settings, select System – Display – Graphics
      • Under Custom Options for apps, and under Add App select Classic App and then Browse
      • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\The Alters, select the TheAlters.exe and press Add
      • Once you add it, click on The Alters App and then select Options
      • In Graphics preference, select High performance
      • Select Save
      • Restart the game
    • If you are unable to find TheAlters.exe under C:\Program Files (x86)\Steam\steamapps\common\The Alters, then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
    • If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel:
      • Select the Start button, and type in Nvidia Control Panel. Then open the App
      • Under 3D Settings go to Manage 3D settings
      • Open the Program Settings tab
      • Add The Alters from the drop-down menu
      • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
      • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
      • In the lower-right corner select Apply
    Please make sure you have installed the latest Codec Pack
    • One of the places where you can find them is
    HERE
  4. Repair Visual C++ Redistributables
    • Go to Apps & features in Windows (Start Menu → Settings → Apps)
    • Under Apps & features find the apps “Microsoft C++ Redistributable ”
    • Select the latest Year you see and click Modify
    • A dialog will appear, giving you the option to Repair
    • Click Repair and then allow the process to complete
    • Repeat steps 3 → 6 for each installation you see going back to version 2012
  5. Disable game optimization
    • Click on Search and type GeForce experience
    • Click on the Gear icon
    • From the left pane select Games
    • Remove the checkmark beside Automatically optimize newly added games
  6. Modify the Launch Options
    • Open the Steam app
    • Click Library, go to the game right-click on it and click Properties
    • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
    • Click OK to save the changes
    • Click Close to close the Properties window
  7. Enabling or disabling Intel Hyperthreading
    • From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Processor Options > Intel (R) Hyperthreading Options and press Enter.
    • Select a Disabled setting and press Enter.
      • – Enabled: Enables the logical processor cores on processors supporting Intel Hyperthreading technology
      • – Disabled: Disables the logical processor cores on processors supporting Intel Hyperthreading technology
    • Press F10
  8. Increase your Virtual Memory
    • How to Increase Virtual Memory Windows 11:
      • Open the Start menu type in Advanced system settings and press Enter
      • In the System Properties window go to the Advanced tab
      • Under the Performance section, click the Settings button
      • Click the Advanced tab in the Performance Options window
      • Under the Virtual memory section, click the Change button
      • Uncheck the Automatically manage paging files size for all drives
      • Select the Custom Size option
      • Specify the initial and maximum size for the paging file in megabytes.- Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
      • Click the Set button
      • Click the OK button
      • Click the OK button again
      • Restart your device
    • How to Increase Virtual Memory Windows 10:
      • Open Settings
      • Go to System
      • Go to About
      • Go to the Advanced system settings option under the Related settings section
      • Go to the Advanced tab
      • Go to the Settings button under the Performance section
      • Go to the Advanced tab
      • Click the Change button under the Virtual memory section
      • Uncheck the Automatically manage paging files size for all drives option
      • Select the Custom Size option
      • Specify the initial and maximum size for the paging file in megabytes.- Please note: The Virtual Memory size will differ for everyone. However, usually, you should use a number that’s one and a half times the total available memory for the “Initial size” and three times the available memory for the “Maximum size.”
      • Click the Set button
      • Click the OK button
      • Click the OK button again
      • Restart your device
  9. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
  10. Where can I find my save files?:
    Your saves can be found in the following folder:
    • Steam: C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios\TheAlters\Steam\Saved
    • Game Pass: %LocalAppData%\Packages\4063811bitstudios.TheAlters_gwy9gn5q9j1y6\SystemAppData\wgs\
  11. How can I verify files in Steam?:
    • Steam official link:
    Here
  12. How can I update my GPU drivers?:
  13. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
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