TECHNICAL SUPPORT

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  1. What platforms Moonlighter 2 the Endless Vault will be available on?:
    • Windows
     
  2. What are the minimal requirements for Moonlighter 2 the Endless Vault?:
    Windows:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10/11 (64-bit)
    • Processor: AMD Ryzen 5 1600 or Intel Core i5-8400
    • Memory:16 GB RAM
    • Graphics:Radeon RX580 (8GB) or Nvidia GTX 1660 (6GB)
    • DirectX:Version 12
    • Storage:4 GB available space
    • Additional Notes: SSD required. SSD. Please be aware that listed system requirements are temporal and may change before the release of the game
     
  3. Ultra Widescreen Support:
    Widescreen resolutions not supported at this time.
     
  4. TROUBLESHOOTING FOR CRASHES:
    Please make sure your Windows is updated
    Change in-game settings
    • Please, make sure to install the game on an SSD drive, not an HDD drive
    • Lower resolutions
    • Enable Vertical Sync (V-Sync)
    • Change Screen Mode to Windowed
    Delete Config folder
      BotinOptionsSaveData.bin file can be found here:
    • C:\Program Files (x86)\Steam\userdata\YOUR INDIVIDUAL NUMBER\2350790\remote
    Delete The Moonlighter 2 The Endless Vault folder in AppData
      Folder can be found here:
    • C:\Users\***YOUR USERNAME***\AppData\Local\11bitstudios
    Make sure you are not overclocking your PC
      Please try turning off overclocking software like MSI Afterburner, Gigabyte Control Center, or any other similar software.
    Make sure the right GPU is set
      How to manually set the preferred GPU on Moonlighter the Endless Vault.exe app
      • Select the Start button, then select Settings
      • In Settings, select System > Display > Graphics
      • Under Custom Options for apps, and under Add App select Classic App and then Browse
      • In Browse search for C:\Program Files (x86)\Steam\steamapps\common\Moonlighter 2 The Endless Vault Demo, select the The Moonlighter 2 The Endless Vault.exe and press Add
      • Once you add it, click on The Moonlighter 2 The Endless Vault App and then select Options.
      • In Graphics preference, select High performance
      • Select Save
      • Restart the game
      If you are unable to find The Moonlighter 2 The Endless Vault.exe under C:\Program Files (x86)\Steam\steamapps\common\Moonlighter 2 The Endless Vault Demo then you probably have the game installed on another drive like D for example. If that is the case, just switch “C:” for “D:” at the beginning of the file path.
      If you are using an Nvidia Graphics card you can also set your GPU manually using the Nvidia Control Panel
      • Select the Start button, and type in Nvidia Control Panel. Then open the App
      • Under 3D Settings go to Manage 3D settings
      • Open the Program Settings tab
      • Add Moonlighter 2 the Endless Vault from the drop-down menu
      • Under the Specify the settings for this program scroll to OpenGL Rendering GPU
      • In the drop-down menu change it from Auto-select to Your dedicated Nvidia GPU
      • in the lower-right corner select Apply
    Please make sure you have installed the latest Codec Pack
      One of the places where you can find them is HERE
    Repair Visual C++ Redistributables
    • Go to Apps & features in Windows (Start Menu → Settings → Apps)
    • Under Apps & features find the apps “Microsoft C++ Redistributable ”
    • Select the latest Year you see and click Modify
    • A dialog will appear, giving you the option to Repair
    • Click Repair and then allow the process to complete
    • Repeat steps 3 → 6 for each installation you see going back to version 2012
    Disable game optimization
    • Click on Search and type GeForce experience
    • Click on the Gear icon
    • From the left pane select Games
    • Remove the checkmark beside Automatically optimize newly added games
    Modify the Launch Options
    • Open the Steam app
    • Click Library, go to the game right-click on it and click Properties
    • Go to General, click Set Launch options, and type: “-dx12” or “d3d12”
    • Click OK to save the changes
    • Click Close to close the Properties window
     
  5. Basic general solutions:
    • Reinstall the game
    • Verify game’s files
    • Update your graphics card (GPU) drivers
    • Update your DirectX and Microsoft Visual C++ Redistributable Packages
    • If you’re forcing anti-aliasing from graphics card control panel be sure to disable it
    • If you are using a custom resolution and/or downsampling, disable it
    • Disable in-game overlay (depending on the Launcher disabling it could work differently)
    • Be sure to launch the game as the administrator
    • Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
     
  6. Where can I find my save files?:
      Your saves can be found in the following folders:
      • Steam version: C:\Program Files (x86)\Steam\userdata\YOUR INDIVIDUAL NUMBER\2350790\remote
      • MS Store version: –
     
  7. How can I verify files in Steam?:
      Steam official link: Here
     
  8. How can I verify files in Xbox App?:
      Microsoft Official link: Here
     
  9. How can I update my GPU drivers?:
     
  10. How do I generate the DxDiag file?:
    • Click on Start
    • Type “DxDiag” and launch DxDiag
    • Click on “Save all information”
    • Save “Dxdiag.txt” file
     
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