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What platforms can I play Children of Morta on?:
- Windows
- Mac OS X
- Linux
- Nintendo Switch
- PlayStation 4
- Xbox One
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What are the minimal requirements for Children of Morta:
- Windows:
- OS: 64-bit Windows 7
- Processor: 2.8 GHz Dual Core CPU
- Memory: 4 GB RAM
- Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
- DirectX: Version 11
- Storage: 2 GB available space
- Sound Card: DirectX compatible
- MacOS:
- OS: 10.11
- Processor: 2.8 GHZ Intel Core 2 Duo
- Memory: 4 GB RAM
- Graphics: Dedicated video card recommended
- Storage: 2 GB available space
- Sound Card: DirectX compatible
- Linux:
- OS: Ubuntu 16.04
- Processor: 2.8 GHz Dual Core CPU
- Memory: 4 GB RAM
- Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
- Storage: 2 GB available space
- Sound Card: DirectX compatible
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Basic Troubleshooting steps that should help with most issues on PC:
- Reinstall the game
- Verify game’s files via your Launcher – please scroll down for more information
- Update your graphics card drivers – please scroll down for more information
- Update your DirectX and Microsoft Visual C++ Redistributable Packages
- If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
- Run the game in windowed mode
- If you are using a custom resolution and/or downsampling, disable it
- Disable Steam in-game overlay
- Be sure to launch the game as the administrator
- Make sure that your antivirus software (if you’re using any), is not preventing the game from launching. If yes, please create an exception for the game
- Try running the game in another compatibility mode and settings (Right-click on Children of Morta -> Properties -> Local files -> Browse Local Files -> Right-click on the game’s icon -> Properties -> Compatibility)
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How can I verify files in Steam?:
Steam official link:
Here
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How can I verify files in GOG?:
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How can I update my GPU drivers?:
- First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
- If you have an Nvidia GPU, please follow this link:
Nvidia Drivers
- If you have an AMD GPU, please follow this link:
AMD Drivers
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Stuck on the title screen?:
It may happen that you have already played Children of Morta when Demo was available or as a Kickstarter backer so there may probably be some old files that prevent the game from working properly:
- Open Steam and right-click on Children of Morta-> Properties -> Updates and disable Steam Cloud synchronization for Children of Morta
- Find your steam userdata by going to [Your Steam Installation Folder]\Steam\userdata\[Your Steam ID]\330020 and delete the whole 330020 folder
- Go to C:\Users\[Your Windows Username]\AppData\LocalLow\ and delete the whole Dead Mage folder
- Now click Start on the Windows panel and type “regedit” and press Enter
- Now go to: \HKEY_CURRENT_USER\Software\Dead Mage in the registry and delete the whole Dead Mage Folder
- (Optional) Restart the system and try launching the game
- Try selecting any slot other than the 1st one (for example the 2nd or the 3rd)
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Stuck on loading screen / level start:
If you’re using Windows 10 please check your OS version:
- To do this right click on the Windows logo in your task bar and choose “system” from the menu that will open
- Scroll down to “Windows specification” section
- If your Windows turn out to be Windows 10 N please make sure you’ve installed the official media feature pack from this location:
Official Media Pack
- More info about windows 10 N can be found here:
Windows 10 N
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Where can I find my save files?:
Your saves can be found in the following folders:
- Steam version: [Your Steam Installation Folder]\Steam\userdata\[Your Steam ID]\330020\remote
- DRM free version: C:\Users\[Your Windows Username]/AppData/Local/GOG.com/Galaxy/Applications/49845465038978536/Storage/Shared/Files
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How do I generate the DxDiag file?:
- Click on Start
- Type “DxDiag” and launch DxDiag
- Click on “Save all information”
- Save “Dxdiag.txt” file
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Windows logs:
All Windows platforms (except Windows 10 UWP):
- Locate where the game is installed. Usually, it can be done by checking the properties of the game in the launcher. For example, in Steam:
- Right-click on the game in the library
- Manage
- Browse local files
- Then among the game files in the main directory of the title, there should be an executable file named ChildrenOfMotra LogPacker v12
Windows 10 (UWP) platform
- Browse the: C:\Users\username\AppData\Local\Packages\11bitstudios.12487E5DA4D9B_gwy9gn5q9j1y6\ and pack all contents of this folder into a .zip file
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Linux logs:
Can be found here: /home/[username]/.config/unity3d/Dead Mage/
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MacOS logs:
Can be found here: Users/(user name)/Library/Logs/Dead Mage
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Nintendo Switch Troubleshooting:
- Reboot the Switch. To turn off the console, just press and hold the “Power” button for 3 seconds. Once the Power options appear, select “Power Off”. Turn the console back on again and check if the issue persists.
Alternatively, you can force reboot the console by pressing and holding the Power button for about 12 seconds. This is useful if the Switch is unresponsive or does not respond to any input
- Check for error messages. If you’re getting an error message or error code, make sure that you note it down. You can also search the official Nintendo support page to check for a fix
- Clear Nintendo Switch system cache. Don’t worry, this will not delete any of your personal data or game progress. Follow these steps to delete the system cache:
- Go to the “Home” Menu
- Select “System Settings”
- Select “System”
- Select “Formatting Options”
- Select “Clear Cache”
- Select the user for which you want to clear the cache and follow the instructions
- Restart your Nintendo Switch and check if the issue persists
- Check for corrupt data.In case the issue is coming from any corrupt data, you can scan the system with the steps below:
- Go to the “Home” Menu
- Select “System Settings”
- Scroll through the options on the left and select “Data Management”
- On the right-hand side, select “Manage Software”
- Then, select the software you would like to check
- Select “Check for Corrupt Data”
- Install the game to internal storage (if using an SD card). If you’re having a problem with a game that’s stored in a microSD card, moving it to the internal storage may help. To do this, you want to uninstall the game first, then, install it again to the internal storage.
To uninstall a game from an SD card:
- Highlight the game you want to delete on the Home Screen of your Nintendo Switch
- Press the + button on the right Joy-Con to open the “Options” menu
- Select “Manage Software” from the menu on the left
- Select the game
- Select “Manage Software”
- Select “Delete Software”
- Select “Delete” again when asked to confirm
- Once you’ve uninstalled it, make sure to turn the console off before you install it again.
To install a game to the internal storage:
- Turn off the Nintendo Switch
- Remove the SD Card
- Power On your Nintendo Switch
- Select “eShop” from the Home screen
- Select the Profile from which the game was originally purchased
- Select the Profile in the upper right corner of the eShop screen
- Select “Redownload “from the menu on the left
- Re-insert the SD card once the game is finished installing
- Disconnect and reinsert the game card. If the game that keeps crashing is on a game card, try to remove and re-insert the game card to see if that will fix it
- Factory reset. If none of the solutions above has helped, consider wiping the console with a factory reset. This can be an effective solution to do if the cause is due to an unknown software bug
