TECHNICAL SUPPORT

• Windows
• Mac OS X
• PlayStation 4
• Xbox One

Windows:

• Requires a 64-bit processor and operating system
• OS: Windows 7/8/10 64-bit
• Processor: 3.2 GHz Dual Core Processor
• Memory: 4 GB RAM
• Graphics: GeForce GTX 660, Radeon R7 370 or equivalent with 2 GB of video RAM
• DirectX: Version 11
• Storage: 8 GB available space
• Sound Card: DirectX compatible
• Additional Notes: Please make sure that you have the latest VC package installed, and – if you’re using Windows 7 or 8 – that you have the KB4019990 update applied.

MacOS:

• OS: macOS 10.15
• Processor: 2.6GHz Intel Core i7
• Memory: 16 GB RAM
• Graphics: 4GB AMD Radeon Pro 5300M, Radeon Pro 560X or better
• Storage: 10 GB available space

The game is supported on the following Macs:

• All 16” MacBook Pros released since 2019
• All 21.5” iMacs released since 2019
• All 27” iMacs released since 2019
• All 27″ iMac Pros released since Late 2017
• All Mac Pros released since 2019

Supported GPUs:

• AMD Radeon Pro 5300M/5500M/5600M
• AMD Radeon Pro 560X/570X/575X/580X
• AMD Radeon Pro Vega 48/56/64/64X
• AMD Radeon Pro Vega II/Vega II Duo

• If you have Razer Chroma SDK, Razer Synapse or Roccat Mouse Driver (v1.20 or above) installed on your PC, please uninstall it – these third-party apps have been causing problems with multiple games recently and we know it’s preventing Frostpunk from launching;
• Reinstall the game
• Increase the amount of virtual memory – please scroll down for more information
• Verify games files via your Launcher – please scroll down for more information
• Update your graphics card drivers – please scroll down for more information
• Update your DirectX and Microsoft Visual C++ Redistributable Package
• If you’re forcing anti-aliasing from graphics card control panel – be sure to disable it
• Run the game in windowed mode
• If you are using the custom resolution and/or downsampling, disable it
• Disable Steam in-game overlay (If you run the game on Steam)
• Be sure to launch the game as the administrator

Please follow steps in the link provided Here

Steam official link: Here

GOG official link: Here

Epic Games Launcher official link: Here

First and foremost, please do not use the tool that is built into your OS – these repositories are not updated frequently (or, in case of some GPUs, at all) and the tool is just fooling you into thinking that you’re running the latest build
• If you have an Nvidia GPU, please follow this link: Nvidia Drivers
• If you have an AMD GPU, please follow this link: AMD Drivers
• The Intel iGPUs do not have enough grunt to run the game – please consult the minimum system requirements

Some time after the launch of the game, we have started receiving reports that the game was launching in resolutions that were unsupported by users’ displays – we’ve fixed it to our best knowledge, but, it’s not humanly possible to test it on each and every hardware configuration. So if you – for some strange reason – still encounter this problem, do not despair, we have a manual solution for you:

• We’ve added a special file to the game’s folder. It is called “GfxConfig.ini”
• You can open it using Notepad – that’s easy!
• Then you can change some setting by yourself – like Quality (Low – Very High), VSync, resolution, windowed mode/fullscreen
• For these settings to work – you have to launch the game with -gfxconfig parameter (find instructions on how to do that below)
• When you launch the game – you can change in-game settings as you please
• However, whenever you launch the game again with -gfxconfig parameter – it will reset to settings from the GfxConfig.ini file
• If you remove the -gfxconfig parameter – game will launch with the settings that you’ve selected in-game

So we suspect that most of you are going to:

• Set windowed mode with a low resolution (800×600) set in GfxConfig.ini
• Launch the game with -gfxconfig parameter
• Change the settings to desired ones
• Quit the game
• Remove the -gfxconfig and launch the game without it from now on

How do I add -gfxconfig parameter (Steam)?:

• Right-click on Frostpunk in your Steam library
• Navigate to the “Local files” tab and click on “Browse Local Files…”
• New explorer window with the game files will open, please find “Frostpunk.exe” in the folder
• Create a shortcut to the application in the very same folder
• Right-click on the newly-created shortcut, select “Properties”
• In the “Target” line, add “ -gfxconfig” at the very end of the path (without the inverted commas but with the space before the dash character)
• Apply the changes
• Launch the game using the newly-created and edited shortcut

While we have done a lot to optimize the game and the process is nowhere near completion (we gained a lot of optimization experience while developing the console version Frostpunk), we know that some of you encounter issues with framerate despite launching the game on machines that should handle it without any sign of trouble. These inconveniences usually happen on powerful gaming rigs that have been overclocked – please revert the CPU clock values to stock ones, it should help, even if it seems counterintuitive.

Sadly, our engine does not support multiple GPU configurations and it will use only one of your cards

• First of all, please take a look at the troubleshooting guide above and make sure that you did everything we have mentioned there – only the full process ensures that the installation of the game and all the drivers are in order
• Before doing any installations mentioned below, please unplug any additional controllers and USB devices (hubs, audio mixers, headsets, etc.) you have hooked up to your PC
• Please make sure that you have installed both the latest VC package (available here), the 2013 one (available here) and the 2015 one (available here)
• Windows 7, Windows 8, Windows 8.1: Please make sure that you have the KB4019990 update downloaded: here
• Windows 7 ONLY: – Please make sure that you have The Windows 7 Platform Update installed here
• Missing MSVCP140.dll: – Please install the following Microsoft Visual C++ 2015 Update: here
• Missing MSVCR120.dll: – Please install the following Microsoft Visual C++ 2013 package: here
• Missing VCRUNTIME140.dll: Please install the following VC++ update: here
• If that does not help, please prepare ConsoleOutput (it’s an HTML file that you can generate – instructions below), DxDiag and saves from your game and send them over to our Player Support
• Please remember that the ConsoleOutput file should be copied as soon as an issue occurs. The file gets overwritten each time you run the game, so there is no information about the bug for us then

• Right-click on Frostpunk in your Steam library
• Navigate to the “Local files” tab and click on “Browse Local Files…”
• New explorer window with the game files will open, please find “Frostpunk.exe” in the folder
• Create a shortcut to the application in the very same folder
• Right-click on the newly-created shortcut, select “Properties”
• In the “Target” line, add “ -console” at the very end of the path (without the inverted commas but with the space before the dash character)
• Apply the changes
• Launch the game using the newly-created and edited shortcut – the
• ConsoleOutput file should appear in the game installation folder

• Open Epic Games Launcher
• Go to “Settings” by clicking your Username icon in the upper-right corner
• Click “Settings”
• Scroll all the way down until you find “Manage Games” and click “Frostpunk”
• Once you click “Frostpunk” click the “Additional Command Line Arguments” box
• Once you check the box type in the box underneath it “-console” with no spaces and exit settings
• Then start Frostpunk and play it a while until you encounter the issue
• Close the game and open the game installation folder. usually, it is here: C:\Program Files\Epic Games\Frostpunk
• ConsoleOutput file should appear in the game installation folder

• Open GOG Galaxy Launcher
• Find Frostpunk in the “Owned Games”
• Click the “Settings” button (next to the “Play” button)
• Click “Manage installation” then click “Configure”
• Click “Duplicate” to add a new editable field
• Find “Arguments” and type “-devconsole”
• Set the newly made file as “Default executable”
• Then start Frostpunk and play it a while until you encounter the issue
• Close the game and open the Documents folder where the Console Output file should be. Usually, it is here: C:\Users\YOUR USER NAME\Documents\Frostpunk

• Go to Local Disc (C:)
• Go to the “Users” folder
• Go to your username folder (whichever name you picked)
• Go to “AppData” folder (this folder will not be visible unless you checked the “Hidden Items” box)
• Go to “Local” Folder
• Go to “Packages” Folder
• Go to “11bitstudios.Frostpunk_gwy9gn5q9j1y6” folder (should be the first folder on the list)
• Go to “LocalState” folder
• Right-click on the empty field on the screen and choose “New” and then “Text Document”. Name the Document “devconsole”
• Right-click on the “devconsole” text document and choose “rename”
• Delete the “.txt” part of the “devconsole.txt” name. Once you do you will see a pop-up asking if you are sure. Click YES. This will create a new type of file
• Launch Frostpunk from your Xbox App. This will create a “ConsoleOutput” file in the folder

• Click on Start
• Type “DxDiag” and launch DxDiag
• Click on “Save all information”
• Save “Dxdiag.txt” file

You can find them at: Steam\userdata\*YOUR_USER_ID*\323190\remote\saves

C:\Users\YOUR_USER_NAME_HERE\AppData\Roaming\11bitstudios\Frostpunk\Default\saves

C:/user/*yourID*/AppData/Roaming/11bitstudios/Frostpunk/Default/Saves

As of this moment, the game does not support any input methods other than the keyboard and mouse